"Leading global business process outsourcing provider of customer care and complimentary back-office processes".

Trans Paramount Sdn Bhd is a company incorporated in 2008 as an outsource IT and customer service provider. The company’s objective is to maximize profits for its clients by improving business communication channels for its customers, employees and vendors to enhance productivity and service quality.

The Signing of MOU between Philippines Company and Trans Paramount for providing IT helpdesk outsource services to be implemented third quarter 2009.

Trans Paramount is redefining outsourcing excellence in the contact centre, by raising the bar on expectations.




Recent News

The Signing of MOU between Philippines Company and Trans Paramount for providing IT helpdesk outsource services to be implemented third quarter 2009.

ABOUT US


The strength of the Trans Paramount management
team stem from combined expertise in management,
technical and customer service. Its core professionalism
has resulted in the formation of adaptable goals designed
to take on the ever-changing demands of the e-commerce
industry through its globalization of products and services.

 

SERVICES

Customers expect professional, consistent service, support and information
every time they interact with you. Trans Paramount offers a variety of outsourced
customer interaction solutions covering each stage of the customer lifecycle —
revenue-generation; customer care; retention; technical support; receivables
management (collections) and back office (item processing).
We recognize no one solution can meet the needs of every business—each has
different solution requirements depending upon strategic objectives and future
plans. As such, our methodology provides solutions that are market-ready, yet
customized, based upon the specific requirements of your business.
In addition, we have developed industry-specific competencies that allow us to
respond to unique demands and opportunities in specific vertical markets. Our
multi-tiered approach to client engagement for both business-to-consumer (B2C)
and business-to-business (B2B) programs enables us to align our solution as
closely as possible with your unique business goals.

CAREER

We are here for you, 24x7
Responsibilities:
  • Handle overseas customers' enquiries; follow-up calls; telephone survey;
    processing relevant reports, etc.
  • Ensure customers' requests, inquiries and complaints are attended and
    responded in timely manner, as indeed to provide excellent customer service.
  • Organize & promote company's activities/products to customers.
  • Manage day-to-day telemarketing in search for new sales prospects.
Requirements:
  • Minimum SPM, fresh graduates are encouraged to apply.
  • Working experience in call centre/telemarketing would be an added
    advantage.
  • Computer literate and Internet savvy.
  • Excellent communication skills, interpersonal skills and service oriented.
  • Pleasant tone of voice and good disposition with a positive working attitude
    and willingness to learn.
  • Good command of Chinese, both Written and Spoken (preferably Mandarin
    & Cantonese). Proficient in English would be an added advantage.
  • 5-days week and able to perform shift duties on a 24 x 7 environment.

 

Are you interested to join our team?
We’re always expanding and looking for new talent.

JOIN US